Application Maintenance

Enterprises have experienced that they have to devote a significant portion of their budgets and staff for day-to-day maintenance of legacy systems.

It is an efficient and cost effective way to turn to TechiZen for a complete solution to your application maintenance/support needs. Our maintenance/support work for your software will be seamlessly integrated into your business workflow by the robust technical support.

Our maintenance/support services not only offer unmatched cost reduction, but also a flexible integrated approach to a variety of maintenance/support challenges, which is provided in the way of combining essential technical skills, business understanding and process acquaintance.

How we do it

Pre-maintenance plan

Before commencing maintenance/support, a general test plan is developed to define the time running the following five steps:

  • Contract signature
  • Project startup
    In At this stage, infrastructures (e.g. hardware, environment, required software installation, and the maintenance/support team's finalizing etc.) are set up in parallel with the following knowledge transition step after getting an initial overall understanding of the system.
  • Knowledge transition
    It is a fundamental work for us to understand the business processes, the size and complexity of the application by studying the project information provided through multiple communication ways like conference calls, e-mail, in-person to get detailed understanding of your requirement. However, if the project is a continuously-developed one, this step can be skipped.
  • SLA signature
    To fit the client's requirements, it takes us plenty of time to study the Service Level Agreement (SLA) provided by the client. Or we work in conjunction with the client to draw up a SLA depending on the client's business needs in case it is not given.
  • Continuous maintenance/support
    This is a lasting maintenance/support phase in which the maintenance/support team is ingrained on the need of the SLA to ensure a successful project. We give quick fixes or upgrade the system with additional/new requirements.

The quick fixes process is:

  • Receive the defect report
  • Analyze the defect report
  • Determine if a quick solution is possible
  • Apply the fix
  • Record the fix measures and bugs status in web- based bug-tracking system through which the client knows real-time maintenance conditions.

The enhancement requests of maintenance/support may originate from client or from defect reports. The analysis of a reported problem may lead to new requirements which will be prioritized in discussing with client. Once a request is approved, it runs through analysis, system design, coding, unit testing, integration testing. The developers monitor the implemented changes in next few days to make sure that the application is running fine.

Delivery

Ensuring a stable system in the long run, we deliver the project to client and close the bug-tracking system.

News

  • Feb 09, 2012 -Techizen completes sucessful KALTURA integration
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  • Jan 16, 2012 -Techizen completes sucessful Moodle integration
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  • Dec 09, 2011 -Techizen bags another QA automation Project
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  • May 02, 2011 -Techizen partners with a Boston based Startup
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  • Mar 14, 2011 -Techizen bags QA automation Project
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  • Jan 17, 2011 -Techizen to develop iPhone application
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  • Oct 10, 2010 -Techizen to partner with a leading print and digital learning solutions publisher
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  • July 17, 2010 Another engagement with a client in the e-learning space
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  • June 08, 2010 - Techizen opens a new state-of-art development center in Delhi NCR, India
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  • May 17, 2010 - John Doran joins Techizen as Senior Business Development Manager
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  • Feb 25 2010 -Techizen signs a deal with a Boston-based Communications Solutions provider
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    Customer Testimonial

    • Techizen is a right technology partner. They have shown consistency and high integrity over the course of our relationship. I am very impressed with their commitment and outstanding quality. " - Senior Manager, US INC. "


     
     

    Case Studies

    • Case Study #1
      • Problem Analysis and Strategic Solutions, Continuous Process Improvement
     
    • Case Study #2
      • Continuous Process Improvement, Computer Technologies and Infrastructure